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Abou Us

KYC Policy

Compliance with International Law and Verification Measures

In adherence to international law, including anti-money laundering regulations, online trading service providers are required to verify the identity and personal details of their users. These measures not only combat fraud but also enable us to assist traders in managing risks effectively, tailored to their financial circumstances.

Commitment to Equal Access and Confidentiality

  • Equal Access: Services are offered without discrimination, ensuring that financially or socially disadvantaged individuals can register, open, and manage trading accounts without undue difficulty.
  • Data Security: We are deeply committed to protecting the sensitive personal information collected from our customers. Strict confidentiality and security protocols are always maintained.

Required Documentation for Account Verification and Deposits

To comply with regulatory requirements and ensure a secure trading environment, we request the following documents when opening or funding a trading account:

  1. Identity Verification:

    • A color copy of both sides of a valid ID card, passport, or driver’s license.
  2. Proof of Address:

    • A recent utility bill (telephone, electricity, etc.) or bank statement issued within the last three months, clearly displaying your full name and address.
  3. Proof of Payment (for new credit/debit cards used to fund accounts):

    • Front: A color copy showing only the last four digits, expiry date, and cardholder name.
    • Back: A color copy showing only the last four digits and the signature.
  4. Deposit Declaration Form:

    • This form must be printed, accurately completed, hand-signed, and submitted after each deposit. [Download the form here].

By following these steps, we ensure compliance with legal requirements while maintaining a secure, fair, and user-friendly environment for all traders. If you have any questions, our customer support team is always ready to assist.

Abou Us

Refund Policy

 

  1. Refund Currency and Account Details

    • Refunds will be processed in the same currency and to the same account or credit card from which the funds were originally deposited.
    • If the Client fails to provide the necessary bank details for a refund via bank transfer (official bank document including IBAN/account number, SWIFT/BIC, routing number, customer name, bank name, and address), the Company reserves the right to cancel the refund request within 5 working days.
  2. Transaction Fees

    • The Company may charge commissions on deposits and refunds, including electronic transfer costs.
    • Bank transfer fees range between $25 and $50, depending on the payment solution. These fees will be deducted from the refunded amount.
  3. Reimbursement Requests

    • Refund requests must be submitted through the Company’s official website.
    • The Company is not obligated to process requests submitted via other means.
  4. Refund Processing Time

    • Approved refunds will be processed within seven (7) working days after the Client has met the Margin requirements defined by the Company. Transfer costs, if applicable, will be deducted from the refunded amount.
  5. Conditions for Refund Cancellation

    • The Company may cancel a refund request if:
      a) The remaining account balance (after the refund) is insufficient to support open transactions.
      b) The Client has not been verified by the Company (requires a complete set of KYC documents: ID card, proof of address, and proof of payment with partial card details).
      c) The Client has not provided signed deposit statements and relevant bonus agreements (if applicable).
      d) The Client fails to submit required signed documents within five (5) working days.
  6. Special Refund Circumstances

    • Refunds may be processed back to the original card in the following cases:
      a) The Client has not been verified within 14 working days after a card transaction.
      b) A third-party transaction has been identified.
      c) The Client violates the Accepted Customer Agreement.
  7. Card Refund Fees

    • No commission is charged on card refunds.

This policy ensures compliance, transparency, and security in all refund-related transactions.

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